1. After-Sales Activation (Service Registration)

• Customers can register their after-sales service request via phone, email, or online form before or after equipment installation.

• A dedicated service representative will be assigned and a service file will be created.

2. Installation & Commissioning Support

• Remote Support: Detailed installation manuals, wiring diagrams, and instructional videos are provided.

• On-site Support (if specified in the contract): Our engineers can be dispatched to guide on-site installation and commissioning.

• After installation, a full system test is conducted, and a commissioning report is issued.

3. Operator Training

• Standard operating procedure (SOP) documents are provided.

• On-site or remote training sessions for operators include:

  • Safe operation guidelines

  • Routine maintenance instructions

  • Basic troubleshooting techniques

• Electronic training materials are provided after the session.

4. Warranty Period Support

• A 12-month warranty is provided from the date of commissioning and acceptance.

• Non-human-damaged components are eligible for free replacement during the warranty period.

• 24/7 technical support is available, with a response time of no more than 12 hours (on working days).

• Spare parts and technical guidance are provided at no cost during the warranty period.

5. Post-Warranty Service & Long-Term Support

• Lifetime technical support is available.

• For out-of-warranty issues, parts are provided at cost with discounted labor fees.

• Optional annual maintenance contracts are available, which include:

  • Regular inspections

  • System optimization recommendations

  • Performance assessment reports

6. Service Feedback & Follow-Up

• After each service session, customers receive a service satisfaction feedback form.

• A usage archive is maintained for each customer to ensure ongoing performance optimization.

• Major issues are handled by a special task team with a strict follow-up timeline and resolution plan.